These are the General Terms and Conditions of Contracting and Use (the “Conditions”) governing the provision of information supplied through this website (the “Website”), its use, and the contractual relationship under which the user acquires the services or products offered in the ecommerce platform that Hubr Student Housing S.L. a company with registered office at Don Ramón de la Cruz 27, 28002 Madrid, with tax identification number (CIF) B87635033 (“COMPANY”) makes available on the Website (the “e-commerce”).
The contracting of the services offered through the e-commerce is for the provision of temporary accommodation services.
Such contracting does not constitute a residential lease subject to the Urban Leases Act (Ley 29/1994, de Arrendamientos Urbanos (LAU)), but rather a fixed-term accommodation services agreement. The products offered consist of accommodation services in student residences for a specific period, including, where applicable, additional services.
The user acknowledges that the services offered are intended mainly for students and that the availability of the accommodation is not conditional on the continuation of their studies or academic activity.
The provision of the accommodation service shall not be affected by the interruption, suspension or total or partial cancellation of classes, academic activities or other activities of the educational institution in which the user is enrolled, nor by the interruption, suspension or termination of their studies for any reason.
These Conditions refer exclusively to non-trader natural persons and have been drawn up in accordance with Law 34/2002 on Information Society Services and Electronic Commerce (“LSSI”), Royal Legislative Decree 1/2007 of 16 November approving the revised text of the General Law for the Protection of Consumers and Users (“LGCU”), Law 7/1998 on General Contracting Conditions, Law 7/1996 on the Regulation of Retail Trade, Law 59/2003 of 19 December on Electronic Signature, Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights, and any other legal provisions that may apply.
“COMPANY” reserves the right to modify, at any time, the structure, configuration and design of the Website, as well as these Conditions. Such modifications shall be reflected in this document and, where they materially affect the rights or obligations of users, they shall be communicated with reasonable prior notice. Such modifications shall not apply retroactively to contracts already concluded.
An updated version of these Conditions shall be permanently available on this Website, which users may access at any time and may store and print as a hard copy.
Browsing and simple access to the Website confer the status of user, but do not in themselves imply full and unconditional acceptance of these Conditions. Express acceptance of these Conditions shall be required before completing any reservation or contracting process in the e-commerce.
The sale of products or contracting of services in the e-commerce is conditional on acceptance of these Conditions. Therefore, the user who purchases products or contracts services in the e-commerce acknowledges having read these Conditions and expresses full and unconditional acceptance of each and every one of them.
The services and content offered through this Website are intended only for natural or legal persons who, in accordance with applicable legislation, have sufficient legal capacity to accept these Conditions and who have not been excluded by “COMPANY” for breaching any of the provisions of these Conditions.
All industrial and intellectual property rights, as well as all information contained on the Website (images, trademarks, graphic designs, source code, design, navigation structure, databases, and any other content appearing on it), are the exclusive property of “COMPANY”.
Under these Conditions, no industrial or intellectual property rights are transferred over the services or products offered in the e-commerce, the Website, or any of its component elements (images, trademarks, graphic designs, source code, design, navigation structure, databases, and any other content appearing on it). The reproduction, transformation, distribution, public communication, making available, extraction, reuse, forwarding or use of any nature, by any means or procedure, of any of them is expressly prohibited to the user, except where legally permitted or expressly authorised in writing by “COMPANY” and/or the holder of the corresponding rights.
The user is only authorised to view and obtain a temporary private copy of the content for their exclusive personal and private use on their computer systems (software and hardware), without subsequently being able to transfer it to third parties. Subject to the foregoing exceptions, the user may not modify or reproduce, in whole or in part, this information without the express written consent of “COMPANY”. By way of example and without limitation:
All information on the Website is protected by copyright. Unauthorised use of the information contained on this Website, its resale, as well as infringement of “COMPANY”’s industrial and intellectual property rights, shall give rise to the legally established liabilities.
The trademarks (distinctive signs and logos) appearing on the Website are the exclusive property of “COMPANY” and are duly registered or in the process of registration. The names of other products, services and companies appearing in this document or on the Website may be trademarks or other registered distinctive signs of their respective rightful owners.
“COMPANY” shall not be liable for damages arising from access to third-party content through any connections, links or linked sites from the Website, provided that it has no actual knowledge of the unlawfulness of such content.
The purpose of such links, where applicable, is solely to inform users of the existence of other sources of information or other internet content and services. “COMPANY” shall in no event be responsible for the result obtained through such links or for the consequences arising from users’ access to them.
Such third-party content is provided by them, and therefore “COMPANY” cannot generally control the lawfulness of such content or the quality of the services offered therein. In the event of actual knowledge of the unlawfulness of linked content, “COMPANY” shall act diligently to remove or disable the relevant link.
In general, the user undertakes to comply with these Conditions, as well as any special warnings or instructions for use contained herein, and to act at all times in accordance with the law, good morals and the requirements of good faith, exercising due diligence and refraining from using the Website in any way that may prevent, damage or impair its normal operation, the assets or rights of “COMPANY”, its suppliers, other users or, in general, any third party. The user also undertakes to comply with the internal rules, policies as published and accessible at Xior Policies, which form an integral part of these Conditions.
Such policies shall be binding on the user from the moment of acceptance of these Conditions. Any subsequent modifications shall not apply retroactively to already concluded contracts, unless required by law or accepted by the user.
In particular, when the user accesses the e-commerce for the purpose of acquiring the products or contracting the services offered, they undertake to strictly comply with the following obligations:
Likewise, and without this implying any restriction of the foregoing obligations, during the use of the Website the user undertakes to:
“COMPANY” reserves the right to exclude or not allow the purchase of the product or service by users whom it considers to be infringing current regulations, these Conditions, morality, generally accepted good customs or public order, as well as any other user in respect of whom there is an objective and proportionate justification, including breach of these Conditions or applicable law. In such case, if payment has been made and the service has not commenced, “COMPANY” shall refund the user in accordance with applicable law.
The user also undertakes to use the accommodation exclusively for residential purposes and in accordance with the internal rules of the residence, being responsible for damages caused intentionally or negligently, including those caused by their guests or third parties whom they allow access.
The user expressly accepts the internal rules of the residence, which shall form an integral part of the accommodation contract and whose breach may give rise to termination of the contract under the terms set out in these Conditions and in the specific accommodation agreement.
“COMPANY” undertakes to make available in the e-commerce the necessary information relating to the products and services it offers and the updated Conditions.
The content and services may evolve and “COMPANY” reserves the right to change the brand, logo, domain name (URL), presentation and any elements it deems appropriate in relation to its products or services. The user accepts that access to the e-commerce, its content and its service shall be as existing at any given time. “COMPANY” shall not be liable for changes that do not materially affect the contracted service, without prejudice to the consumer’s statutory rights.
“COMPANY” requires its suppliers to comply with applicable regulations. In this regard, “COMPANY” shall be liable in accordance with applicable law for damage caused by defective products or by breaches attributable to it. “COMPANY” shall not be liable for damages arising from improper use of the product or service by the user. Nothing in these Conditions shall exclude or limit “COMPANY”’s liability for death, personal injury, fraud, gross negligence or any other liability that cannot legally be excluded.
“COMPANY” may contract or collaborate with subcontractors or third parties to carry out the supply of all or part of the products or services to which it has committed under the various transactions formalised in accordance with this document.
The user assumes responsibility arising from use of the Website in cases of intent or negligence, being liable for damages caused by use contrary to the law or these Conditions. The user shall not be obliged to indemnify “COMPANY” against third-party claims where the damage or claim is attributable to “COMPANY”.
“COMPANY” shall not be liable for damages arising from interference, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of this electronic system or in users’ devices and computer equipment, caused by reasons beyond “COMPANY”’s control, that prevent or delay the user’s access to the e-commerce or navigation on the Website, nor for delays or blocks in use caused by deficiencies or overloads of the Internet or other electronic systems, nor for the impossibility of providing the service or allowing access to the e-commerce for reasons not attributable to “COMPANY”, due to the user, third parties, or force majeure events.
Nevertheless, “COMPANY” declares that it has adopted and will, where appropriate, adopt all measures necessary within its means and the state of technology to ensure the proper functioning of this Website and to prevent the existence and transmission of viruses and other harmful components to users.
“COMPANY” reserves the right to interrupt access to the Website, as well as the provision of services offered through it, where reasonably necessary for technical, security, control, maintenance reasons, power supply failures or any other justified cause. Whenever possible, “COMPANY” shall inform users in advance.
“COMPANY” does not generally control how users make use of the Website. In particular, “COMPANY” does not guarantee under any circumstance that users use the Website in accordance with the law, these Conditions, morality and generally accepted good customs and public order, nor that they do so diligently and prudently. Consequently, “COMPANY” shall not be liable for the use that the user makes of the Website’s content or of their passwords, where such use may involve a breach of any type of national or international rule, of industrial and intellectual property rights or any other rights of third parties.
“COMPANY” may access the accommodation where reasonably necessary, including for maintenance, cleaning, security, inspection or checking the condition of the accommodation, always respecting the user’s privacy.
“COMPANY” reserves the right to modify the allocation of the accommodation for justified organisational reasons, while in all cases guaranteeing the user accommodation of equivalent or superior characteristics.
The handling of mail or parcels, if offered, shall be ancillary, voluntary and purely courtesy-based. “COMPANY” shall not be liable for losses, delays or damage to shipments, except in cases of fraud or gross negligence.
In the event of loss of or damage to keys, cards or access devices, the user shall be responsible for the cost of replacement.
The products and services offered in the e-commerce, together with their characteristics, uses, images and price, shall appear on screen.
The prices of the products and services listed on the Website shall be included and may be consulted at any time through the catalogues and/or information collected on the Website during the purchase or contracting process.
The prices indicated on screen shall be in euros and shall be the retail prices. If taxes are not included, this shall be duly notified and shown on screen. Offers shall be duly indicated on screen. “COMPANY” reserves the right to choose at any time the products or services offered to users through the e-commerce. Likewise, “COMPANY” reserves the right to cease making available, at any time, any of the products or services offered in the Website.
Prices may change at any time, but any such changes shall not affect orders or reservations in respect of which confirmation has already been sent.
In the case of accommodation services, the prices, duration of stay, included services, payment conditions, cancellation policy, deposit and, where applicable, additional services, shall be shown to the user before finalising the reservation and shall form part of the contract.
For the acquisition of products or contracting of services in the Website, “COMPANY” shall request the user to register by completing the registration form so that “COMPANY” may create a user account formed by the email address provided by the user as username and the password chosen by the user, both being necessary to access the e-commerce and make reservations. The username and password provided by “COMPANY” are identifying elements and are personal, non-transferable and modifiable.
Once the reservation form has been completed, it must be validated by acceptance of these Conditions. Such acceptance implies reading and acceptance of each and every one of these Conditions, which shall govern the contract entered into between “COMPANY” and the user as part of its conclusion.
Unless proven otherwise, the data recorded by “COMPANY” shall constitute evidence of all transactions carried out between “COMPANY” and users. “COMPANY” shall archive the electronic document in which the order or reservation is formalised, and it shall be accessible.
Once the reservation has been made, “COMPANY” shall send the user a reservation confirmation by email as soon as possible. The reservation confirmation shall not be valid as an invoice. The purchase prices shall be those in force at the time the order is placed. The reservation shall constitute a fixed-term contract where this is indicated in the corresponding offer.
In the case of accommodation services, the contract shall, as a general rule, be for a fixed term and may only be extended or renewed by express agreement between the parties and subject to availability.
Unless expressly stated otherwise in the offer or in the specific accommodation agreement, early cancellation by the user shall not release them from payment of the total agreed price for the contracted period, without prejudice to the cancellation conditions applicable before the start of the stay.
The specific cancellation conditions, including applicable penalties depending on when the cancellation is communicated, shall be communicated to the user before contracting and shall form an integral part of the contract.
In any event, “COMPANY” shall not be liable for deficiencies in the service of its hosting center, communication networks, or problems resulting from malfunctioning or the use of non-optimised browser versions.
“COMPANY” reserves the right to cancel the username and password and therefore access to the e-commerce, or to suspend or limit such access in a proportionate and justified manner, for users who maintain outstanding debts or unpaid balances with “COMPANY”.
Payment of the price of products purchased or services contracted in the e-commerce may be made by the payment methods indicated on screen at any given time. The payment methods accepted at any given time may be consulted on the corresponding page of the Website.
To proceed with payment, the user must follow each and every instruction appearing on screen, providing the following information: a) card number; b) expiry date; c) verification code (CVV); and d) any other information required on screen as part of the electronic payment system.
“COMPANY” has installed an e-commerce payment gateway. All data provided for these purposes shall be encrypted to guarantee maximum security. In order to ensure greater security for users, “COMPANY” reserves the right to request documents relating to the user’s identity and means of payment before service provision or delivery of the order.
Credit cards are subject to checks and authorisations by the issuing entity, but if such entity does not authorise payment, the contract shall not be deemed formalised and “COMPANY” shall not be liable for any delay or failure to deliver not attributable to it.
In the case of accommodation services, the user may be required to pay, in addition to the price, additional amounts such as a deposit, registration fees, additional services or amounts corresponding to specific periods, provided that this is clearly informed before contracting.
In the event of non-payment, late payment or the return of receipts or charges, “COMPANY” may claim the outstanding amounts, late-payment interest and the costs effectively incurred due to payment returns or rejections, always within the legally permitted limits and with prior information to the user.
In accommodation contracts, “COMPANY” may suspend access to certain services or terminate the contract for serious payment default, after notifying the user and in compliance with applicable regulations.
Where required, the user must provide a guarantor who shall be jointly and severally liable for the payment obligations and other contractual obligations assumed by the user, under the terms provided in the specific accommodation agreement.
For certain services, especially accommodation services, “COMPANY” may require the user to pay a deposit as security for performance of their contractual obligations.
The deposit may be applied to cover damage caused to the accommodation, furniture, fixtures, common areas, outstanding amounts, validly agreed contractual penalties or any other amounts owed by the user.
The refund of the deposit, in whole or in part, shall be subject to verification of the condition of the accommodation and the user’s full compliance with their contractual obligations.
The user shall be responsible for correctly providing the bank details necessary for the refund of the deposit. Bank charges arising from international transfers, incorrect data or accounts outside the SEPA area may be passed on to the user to the extent they have been effectively incurred by “COMPANY” and are legally chargeable.
All reservations of products or services are subject to availability. “COMPANY” reserves the right to provide the user with information on substitute rooms of equal or higher quality and value which the user may contract. If the user does not wish to contract one of the rooms offered as a substitute, “COMPANY” shall refund the amount paid by the user within no more than fourteen (14) days.
The allocation of a specific room shall be subject to availability and organisational criteria. “COMPANY” may, for justified reasons, reassign the user to a room or accommodation of equivalent or superior characteristics.
Without prejudice to any exchange and return policy that “COMPANY” may offer at any time in respect of those products or services to which it is legally applicable, “COMPANY” informs the user that, in accordance with current legislation, the right of withdrawal shall not apply to accommodation contracts where a specific date or period of performance is provided for, pursuant to Article 103(l) of the General Law for the Protection of Consumers and Users. In such cases, cancellation conditions shall be governed by what is established in the reservation process and in the corresponding contract.
In those cases where withdrawal is legally applicable to products other than accommodation services, the user shall bear the direct cost of returning the goods, and the items subject to return must be returned properly protected, in a condition suitable for resale and, where applicable, with their accessories and proof of purchase. The absence of original packaging shall not in itself prevent exercise of the right of withdrawal, without prejudice to any possible depreciation of the goods.
Only the price of the product purchased and, where applicable, the standard delivery costs initially paid shall be refunded. Additional costs arising from the user’s choice of a delivery method other than the least expensive ordinary delivery method shall not be refunded. The user shall bear any bank charges, transfer fees or currency exchange costs arising from the refund of the deposit, provided that such costs are not attributable to COMPANY and have been effectively incurred.
In particular, charges resulting from international transfers, incorrect or incomplete bank details provided by the user, or transfers outside the SEPA area may be deducted from the refunded amount where legally permissible.
Where the buyer exercises the right of withdrawal in respect of products for which it is legally applicable, “COMPANY” shall refund the amounts received using the same payment method used for payment within no more than fourteen (14) calendar days.
Notwithstanding the foregoing, “COMPANY” may withhold such refund until it receives the items or until the user provides sufficient proof of their return.
The user must comply with the check-in and check-out procedures established by “COMPANY”, including, where applicable, schedules, accommodation condition review forms, inspections and administrative formalities.
At the end of the stay, the user must leave the accommodation in good condition and in conditions equivalent to those existing at the start, save for ordinary wear and tear resulting from proper use.
The costs of repair, replacement, extraordinary cleaning or restoration required due to damage or dirt exceeding normal wear and tear may be charged to the user and, where applicable, offset against the deposit.
Items left by the user in the accommodation after termination of the contract may be removed and stored by “COMPANY”. If they are not collected within a reasonable period and after notice where possible, they may be dealt with in accordance with applicable law.
With regard to the cookies used by the Website, the provisions of the Website’s Cookie Policy shall apply.
Notifications
Applicable law requires that some of the information and/or communications sent to users be in writing. By using this Website, the user accepts that most communications with “COMPANY” shall be electronic. “COMPANY” will contact users by email or provide information by posting notices on this Website. The user consents to the use of this electronic means of communication and acknowledges that all contracts, notices, information and other communications sent electronically by “COMPANY” comply with the legal requirement to be in writing.
Users must send communications and/or notifications to “COMPANY” preferably through the various contact methods indicated in the “CONTACT” section of the Website. In accordance with the preceding paragraph, and unless otherwise stipulated, “COMPANY” may send communications either by email or to the postal address provided by the user in the order or reservation request.
If “COMPANY” ceases to insist on strict performance by the user of any of the obligations assumed under these Conditions, or if it ceases to exercise any of the rights or remedies that “COMPANY” is entitled to exercise or bring under these Conditions, such fact shall not constitute a waiver of such rights or remedies, nor shall it exempt the user from complying with such obligations.
Any waiver by “COMPANY” of requiring compliance shall not constitute a waiver of requiring future compliance.
No waiver by “COMPANY” of these Conditions shall be effective unless it is expressly stated to be a waiver and communicated to the user in writing in accordance with the Notifications section above.
Any clause or provision of these Conditions that is invalid, null or unlawful shall not affect, impair or invalidate, provided it is not essential for the fulfilment of their purpose, any other Conditions or provisions contained herein, which shall remain in force and effective.
The contractual document between the user and “COMPANY” consists of these Conditions, the form submitted by the user with their personal and payment details, the information contained in the Website, the specific booking conditions and, where applicable, the specific accommodation agreement and the internal rules of the residence, which complete this document and shall prevail over any other prior or simultaneous verbal or written agreement, without prejudice to mandatory applicable law.
In the event of any inconsistency between these Conditions, the specific booking conditions and the specific accommodation agreement, the following order of precedence shall apply: (i) the specific accommodation agreement, (ii) the specific booking conditions and (iii) these Conditions without prejudice to mandatory applicable law.
“COMPANY” may terminate the contract for serious breach by the user, including, among others, persistent non-payment, improper use of the accommodation, causing significant damage, carrying out unlawful activities, or serious or repeated breach of the internal rules.
In such cases, and after notice to the user, the user may be required to vacate the accommodation within a reasonable period, without prejudice to any legal actions available to “COMPANY”.
The validity, performance and interpretation of these Conditions, as well as contracts concluded through the Website, shall in all respects be governed by Spanish law.
“COMPANY” and the user shall seek to resolve amicably any disagreement that may arise in the course of the contractual relationship before resorting to the competent jurisdiction. To this end, the user is invited to contact “COMPANY”’s customer service department through the means indicated on the Website.
Likewise, pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, “COMPANY” informs the user that, in the event of a dispute, a user resident in the European Union may use the Online Dispute Resolution Platform developed by the European Commission, in order to attempt to resolve out of court any dispute arising from the contracting of products or services offered by “COMPANY”.
Should any conflict, dispute, discrepancy, issue or claim arise from the execution, interpretation and/or application of these Conditions and/or use of the Website that cannot be resolved amicably between the parties, the competent courts shall be those determined in accordance with mandatory applicable law and, in particular, the courts of the consumer’s domicile where required by consumer protection legislation.
These Terms and Conditions were last updated on 3 April 2026.
