Yes, there is staff on-site.
We have a Residence Manager and a Guest Service Coordinator available during office hours. You can find their contact details on our website and in the app.

If you lose your keys, please contact the Residence Manager during office hours.
Outside of office hours, you can call the emergency line for assistance.
Both contact details are available in the My Xior App.

In case of an emergency, please contact the Residence Manager during office hours.
Outside of office hours, you can call the emergency line for assistance.
Both contact details are available in the My Xior App.

For properties in the Netherlands, the deposit is equivalent to two months’ rent,

A deposit is required when you finalize your reservation. For properties in the Netherlands, the deposit is equivalent to two months’ rent, and you must also pay the full first month’s rent upfront.
Please note that we will only countersign your rental agreement once we have received both your deposit and your first rental payment. After reservation of your room you have 5 days to complete the deposit payment.

For the unlimited contract in the Netherlands a 1 month notice is obligatory . The end date of the contract is always the last date of that month.

If you wish to terminate your tenancy, we kindly ask you to send us your termination notice by e-mail. Once we have received your termination notice, we will confirm the end date of your tenancy.

Almost everything. Check the amenities listed under each student accommodation on the property page for the building you’re interested in. Laundry facilities are available, but they are not included in the monthly rent

Yes! You can select the exact room or studio you’d like to stay in during the booking process. Our system will show you all available options, so you can pick the specific space that best suits your preferences.

A deposit is required when you finalize your reservation. For properties in the Netherlands, the deposit is equivalent to two months’ rent, and you must also pay the full first month’s rent upfront.
Please note that we will only countersign your rental agreement once we have received both your deposit and your first rental payment.
Your deposit will be held until the end of your tenancy. If you return the room in the same condition as when you moved in, the deposit will be refunded in full.
If applicable, your refund will be processed within 14 days after your official tenancy end date.

Self‑contained unit (zelfstandige woonunit)
A self‑contained unit is an accommodation with its own private facilities, including:

Private kitchen
Private bathroom and toilet
Private front door/entrance

You do not share essential facilities with other residents. In many Dutch municipalities, a self‑contained unit is considered an independent living space, often with its own house number and eligibility for certain allowances (depending on local regulations).
Non‑self‑contained unit (onzelfstandige woonunit)
A non‑self‑contained unit does not include all essential private facilities. You will share one or more of the following with other residents:

Kitchen
Bathroom
Toilet

Your room is private, but the facilities you need for daily living are shared with others.

Yes. There is a €75 booking fee, which is paid at the moment you decide to book your room.

Xior Student Housing contracts in The Netherlands are open, unlimited contracts that run for the duration of your education or unless terminated by either party (a 1-month notice period must be observed and a minimum stay of 12 months).
Only execption is in Groningen (www.xiorstudenthousing.eu/netherlands/goningen/zernike-tower-short-stay/ ) were we offer fixed 6 months contracts. (Here is no notice period).

You’ll need to provide the following:

– A copy of your passport, or a local ID card if you are an EU national
– A university acceptance letter, or a copy of your student card if you’re already enrolled

We open bookings on a rolling basis, and as soon as new dates become available you’ll see them listed on our website. We recommend checking back regularly so you don’t miss newly released availability.

Yes, absolutely — international students are more than welcome at Xior!

With students from around 150 nationalities living across our residences in 8 different countries, Xior offers a truly international environment where you can meet new people, make friends from all over the world, and feel at home from day one.

No — you don’t have to be a full‑time student to live with us.
Both full‑time and part‑time students aged 18 or older are welcome at Xior.
As long as you are enrolled in an accredited study programme (and you have a proof of enrollment), you can book a room and become part of our student community.

Students from all backgrounds are welcome at Xior.
If you are 18 years or older and enrolled in a full‑time or part‑time study programme, you can make a reservation and join our student community at Xior.

Booking a room at Xior is super easy!
Just use the booking bar at the top or bottum of our website:

– Select the city where you’ll be studying
– You’ll then see all the available residences and room types in that city.
– Choose your preferred property and room.
– Fill in your contact details.

And that’s it — your reservation request is on its way!

Yes, you can move out earlier if you need to, but you remain responsible for paying the rent until the official end date of your contract. Your rental agreement is fixed for the full duration, so moving out does not shorten or cancel the financial commitment.
If your situation changes, feel free to contact the residence team — they can advise you on available options or next steps, but the contractual rent obligation remains in place.

If you follow the detailed check-in and move‑in procedure ( sent to you a couple of weeks before the lease start), our local team will be available to assist you during regular office hours.

In general, moving in before your official contract start date is not possible. Your room will only be available from the date stated in your lease agreement.
If you have a special circumstance and need to request an earlier arrival, please contact your local team. They can check availability and let you know whether an early move‑in can be accommodated, though this is not guaranteed.

Your keys or access details are provided according to the move‑in and check‑in instructions you will receive a few weeks before your lease begins.
If you are unable to arrive in person, it may be possible for someone else to collect your keys on your behalf, but this requires prior approval from the Xior local team.
Please contact your city team in advance so they can advise you on the procedure and confirm whether third‑party key collection is allowed at your property.

You will also receive detailed move‑in and check‑in instructions a few weeks before your lease begins, which include guidance on key or access collection. Always check this information carefully and reach out to the local team if your arrival time falls outside the standard window.
If you expect to arrive outside office hours, please contact your local team in advance to request approval. They will let you know whether an out‑of‑hours check‑in is possible and explain any additional steps you may need to follow.

No, bedding and kitchen items are not included in the room. You will need to bring your own bedding, towels, cookware, crockery, and cutlery.

All new tenants will receive detailed move‑in and check‑in instructions a few weeks before the start of their lease agreement. This information will explain how to collect your keys or access credentials, as well as any specific procedures for your building.

You may move in any time during office hours starting from the official start date of your contract. If you expect to arrive outside office hours, please contact the local team in advance to request approval.
You will also receive detailed arrival instructions approximately a few weeks before your tenancy begins.

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